Photo:Keiichi Yasu on Flickr

10 Hotels Where You Can Experience the World’s Best “Omotenashi” Customer Service

International tourists visiting Japan often comment on Japan’s “unparalleled customer service.” Japanese-style hospitality is called omotenashi, and here are ten hotels where you can expect to receive omotenashi at its best.

1. The Capitol Hotel, Tokyo

Photo: Tom O'Malley on Flickr

The hotel is located next to a subway station. The night view from the hotel, displaying Tokyo’s classic and new landmarks, Tokyo Tower and Tokyo Skytree, is outstanding.

Address: 2-10-3 Nagata-cho, Chiyoda-ku, Tokyo
Phone: +81-3-3503-0109

2. The St. Regis, Osaka

Photo: Tezzca on Flickr

You can enjoy the relaxing atmosphere here since the hotel is located away from the downtown area such as Umeda and Shinsaibashi. Their customer service is highly rated.

Address: 3-6-12 Honmachi, Chuo-ku Osaka, Osaka
Phone: +81-6-6258-3333

3. Conrad, Tokyo

Photo: Norio NAKAYAMA on Flickr

The concept of the hotel is the “Fusion of Contemporary Luxury and Minimalist Japanese Design”. The famous tourist destination, Hamarikyu Onshi Teien (Hamarikyu Garden), which is nearby, is where you can enjoy taking a stroll through a beautiful Japanese garden. The panoramic skyline view from this hotel is a must-see.

Address: 1-9-1 Higashi-Shinbashi, Minato-ku, Tokyo
Phone: +81-3-6388-8000

4. Kozantei Ubuya, at Mount Fuji's Lake Kawaguchi

Photo: Jonathan Lin on Flickr

This luxury ryokan (traditional Japanese style hotel) offers hot spring baths with a spectacular view of Mt. Fuji, and delicious sushi using Japanese kuroge wagyu.

Address: 10 Azagawa, Fujikawaguchiko-machi, Minamitsuru-gun, Yamanashi
Phone: +81-555-72-1145

5. Shangri-La Hotel, Tokyo

Photo: naoko kawachi on Flickr

TripAdvisor awarded this hotel as the “World’s No. 1 Luxury Hotel" in 2012. You can easily access famous tourist spots such as Asakusa and Ginza since the hotel is located next to Tokyo Station.

Address: Marunouchi Trust Tower Main, 1-8-3 Marunouchi Chiyoda-ku, Tokyo
Phone: +81-3-6739-7888

6. Intercontinental Osaka

Photo: Craig Stanfill on Flickr

Intercontinental Osaka made its grand opening in 2013. This hotel offers a convenient location which is next to Osaka Station and distinctive customer service with Osaka’s friendly atmosphere.

Address: 3-60, Ofuka-Cho, Kita-Ku, Osaka
Phone: +81-6-6374-5700

7. Palace Hotel, Tokyo


You can see the majestic view of the Tokyo Imperial Place, one of the most popular tourist destinations in Tokyo, from a private balcony.

Address: 1-1-1 Marunouchi, Chiyoda-ku, Tokyo
Phone: +81-3-3211-5211

8. Park Hyatt, Tokyo

Photo: Norio NAKAYAMA on Flickr

Enjoy the world’s top-class customer service and the convenient location near Shinjuku Station, where you can easily access famous tourist spots such as the historic Japanese garden Shinjuku Gyoen and Meiji Shrine.

Address: 3-7-1-2 Nishi Shinjuku, Shinjuku-Ku, Tokyo
Phone: +81-3-5322-1234
Website (in Japanese)

9. Hotel Mume, Kyoto

Photo: Noodlefish on Flickr

This small stylish hotel with only seven guest rooms is located in the traditional international tourist destination, Kyoto. Each room is decorated with impressive pieces of antique furniture. If you want to experience a traditional Japanese style accommodation with exceptional Japanese cuisines and “omotenashi”, this is the hotel to choose.

Address: 261, Shinmonzen St. Umemoto-cho, Higashiyama-ku, Kyoto
Phone: +81-75-525-8787

10. Mandarin Oriental, Tokyo

Photo: Norio NAKAYAMA on Flickr

You can enjoy viewing both the symbol of Japanese culture, Mt. Fuji, and Tokyo’s stunning city landscape from a guest room in this highly-rated hotel with the world’s premier first-class customer service.

Address: 2-1-1 Nihonbashi Muromachi, Chuo-ku, Tokyo
Phone: +81-3-3270-8800

Enjoy your stay at Japan’s best hotels; you’ll see that Japanese customer service “omotenashi” is much more than hospitality.

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